LASCAM, leading supplier of complete automation units with integration and robotic cells in Czech and Slovak republics,especially for the automotive and aerospace sectors. LASCAM focuses on laser applications in industry (cleaning, marking, cutting, welding, …), precision laser machining and optical quality control.
The leading supplier knows that the increasing complexity of the machines and processes requires a highly specialized workforce and ongoing collaboration between suppliers and customers to maintain the equipment in the factories. That is why LASCAM decided to implement RealWear HMT-1 to improve its service and to increase customer satisfaction.
RealWear HMT-1 allows service technicians to cooperate in real time, regardless of where they are. Thanks to this, the efficiency of the service team has increased by up to 40%. At the same time, it brings customers not only reduced service costs, but also faster problem diagnosis and reduced solution time.
Benefits for LASCAM
• Increased efficiency of the service team
• Accelerated identification and problem solving
• Improved communication with partners
• Increased customer satisfaction
• Accelerated knowledge transfer within the team
• Experience of the service team with new technology
• Immediate sharing of service procedures between teams in real time
• Video recording of service intervention
• Immediate return on investment
Benefits for customers
• Reduced costs due to shorter problem-solving time and number of departing technicians
• Faster diagnosis of problems and fixes
• Increased first-time-fix-rate
• Reduced external service team response time and production downtime
• Video recording of service intervention
• Improved quality control
AYES – IMPLEMENTATION PARTNER: AYES is dedicated to improving operations of industrial companies using the latest augmented reality and wearable computing technology. The Prague based company is offering comprehensive services such as consulting, system customization, and integration so that the specific needs of every customer are met.
www.ayes.cz, info@ayes.cz