New Software-Feature from Adtance: Making faces unrecognizable

Our campaign #moreremote is intended to give you a deeper insight into the many different functionalities of our software partners. All of our partners offer classic video calls, chats, etc. in their solutions with the HMT-1, but many of them offer significantly more.

Partner ADTANCE

ADTANCE takes your customer service to the next level. ADTANCE, like other providers, offers its customers a remote support solution for comprehensive service from a distance – ADTANCE Support. However, this is not the end of ADTANCE’s solutions. The company offers customers a service platform that enables overall service digitization – the ADTANCE Smart Service Platform.

In addition to the highest security standards, ADTANCE Support also offers the option of making the faces of colleagues, employees and participants unrecognizable. This ensures the privacy of the persons and also the use of the software in critical areas.
ADTANCE’s software automatically recognizes faces and overlays them with a black rectangle:

Current new highlight: Making faces unrecognizable

In addition to the highest security standards, ADTANCE Support also offers the option of making the faces of colleagues, employees and participants unrecognizable. This ensures the privacy of the persons and also the use of the software in critical areas.

ADTANCE’s software automatically recognizes faces and overlays them with an black rectangle:

adtance_hmt_gesichtserkennung

ADTANCE connects your company’s existing solutions and systems to the Smart Service Platform, so you can continue to use proven systems and add the ADTANCE modules you want.

Broad Language Translation

ADTANCE Support now includes translation for 147 different languages. Users simply select a language, speak, then click a button and the system translates their speech into the selected language. This unparalleled language support enables companies to leverage their highly technical experts on a global basis.

Integration of the ADTANCE Fieldstreaming solution

With the ADTANCE Fieldstreaming solution ADTANCE Support is the first live remote support software capable of connecting every type of camera to the system, including cameras within smartphones, tablets, computers, security cameras, drones and underwater Remote Operated Vehicles (ROVs).

Reactivate Closed Sessions Anytime

ADTANCE Support now allows closed sessions to be reactivated and viewed again at any time. The documentation remains in place and participants can be invited back into the session. This saves time and significantly improves customer service, especially when there is a complex or recurring problem with the same customer.

Compatibility

In addition to the possibility of using any end device, the connection to third-party systems is possible. This includes ERP and CRM systems such as SAP or Salesforce.

Contact ADTANCE:

ADTANCE GmbH & Co. KG
Hauptstraße Nord 55
69483 Wald-Michelbach
Nils Arnold, CEO + Co-Founder
T +49 (0) 6207 93 99 332
n.arnold@adtance.com
https://www.adtance.com

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