Toyota already successfully implements the HMT-1 together with the software solution from Essert in the customer service, see also here.
Jean Pierre Kraemer, also known from the German TV series “PS Profis”, picks up a brand new Toyota Supra and also gets the opportunity to be inspired by the HMT-1 and Essert.
From 3:40 minutes you will learn more about why the topic of inspection plays a very special role in new and thus unknown cars (German video with English subtitles):