The setting of a painting robot, a special coating structure or a question about the spray nozzle setting: The ADLER technicians are always on hand to answer questions like these. With competent help and a holistic approach, they support customers on site on their way to the perfect surface. If the customer has technical problems, quick help is usually required. However, it is not always possible for an ADLER technician to be on site quickly in person. The innovative live assistance system Evocall from ADLER provides a remedy in such cases: The field service employee or customer on site connects to the specialist at ADLER via live video and thus gets the support he needs to solve the problem. All you need is data glasses or, even simpler, a smartphone app.
The test phase of Evocall was successful, for example an automatic spray gun was put into operation by video assistance or an excimer system was run in. Evocall has proven itself particularly well in the past weeks of the Corona crisis. “A high-performance digital advisory system is particularly valuable in such an exceptional situation – with ADLER Evocall we can guarantee fast and competent service even without direct personal contact,” explains Matthias Stötzel, who is responsible for technical service in the area of windows, timber construction and building protection at ADLER directs. But Stötzel also has high expectations of the new system in the future: “I am sure that Evocall will change our customer support in a similar way to how mobile phones or e-mails change our communication. In the past, getting to our international customers often took two days. With Evocall, we only need a few hours to solve a technical problem. And the time we gain in this way benefits our customers! ”
ADLER – Color flows in our veins
With 620 employees, ADLER is Austria’s leading manufacturer of varnishes, paints and wood preservatives. Founded in 1934 by Johann Berghofer, the family company is now run by Andrea Berghofer in the third generation. 18,000 tons of paint leave the Schwaz plant every year and go to customers in over 25 countries worldwide. ADLER has sales companies in Germany, Italy, Poland, the Netherlands, Switzerland, the Czech Republic and Slovakia; the only production location is the ADLER-Werk paint factory in Schwaz / Tyrol (A). As the first company in its industry, ADLER has been 100% climate neutral since 2018.