{"id":559,"date":"2019-01-10T10:56:26","date_gmt":"2019-01-10T09:56:26","guid":{"rendered":"http:\/\/realwear.at\/?post_type=usecase&#038;p=559"},"modified":"2023-11-27T15:13:07","modified_gmt":"2023-11-27T14:13:07","slug":"remote-support","status":"publish","type":"usecase","link":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/","title":{"rendered":"Remote Support"},"content":{"rendered":"<p class=\"intro\"><strong>Powerful display glasses provide a direct visual link between on-site technicians and experts, minimizing downtime and maximizing productivity.<\/strong><\/p>\n<figure id=\"attachment_95\" aria-describedby=\"caption-attachment-95\" style=\"width: 868px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-95 size-large\" src=\"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Tecuma_HMT1_Praxis-1024x615.jpg\" alt=\"Tecuma_HMT1_Praxis\" width=\"868\" height=\"521\" srcset=\"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Tecuma_HMT1_Praxis-1024x615.jpg 1024w, https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Tecuma_HMT1_Praxis-300x180.jpg 300w, https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Tecuma_HMT1_Praxis-768x461.jpg 768w, https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Tecuma_HMT1_Praxis.jpg 1181w\" sizes=\"auto, (max-width: 868px) 100vw, 868px\" \/><figcaption id=\"caption-attachment-95\" class=\"wp-caption-text\">\u00a9 Bitnamic<\/figcaption><\/figure>\n<p>Remote Support, Visual Assist, Remote Mentor, Remote Assistance are different terms that all primarily refer to remote support for maintenance activities such as repairs, servicing and service calls. The basis here is the video call between smart glasses and a desktop PC, smartphone or tablet.<\/p>\n<p>This means, for example, that a service technician can make a video call with an expert on site using the RealWear smart glasses and the corresponding software (see <a href=\"https:\/\/realwear.at\/en\/partner\/\">partners<\/a>).<\/p>\n<p>Unlike with a smartphone, the focus here is not on the person themselves, but on the service technician&#8217;s view. <strong>The expert<\/strong> &#8211; wherever they may be &#8211; <strong>sees exactly what the technician on site sees<\/strong>.<\/p>\n<figure id=\"attachment_2193\" aria-describedby=\"caption-attachment-2193\" style=\"width: 1000px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2193\" src=\"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original.jpg\" alt=\"Infraserv Oculavis\" width=\"1000\" height=\"667\" srcset=\"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original.jpg 1000w, https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original-300x200.jpg 300w, https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original-768x512.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption id=\"caption-attachment-2193\" class=\"wp-caption-text\">\u00a9 Oculavis<\/figcaption><\/figure>\n<h2>Possibilities for remote support:<\/h2>\n<ul>\n<li>Audiovisual: see, talk and work at the same time &#8211; your hands are free during the video call<\/li>\n<li>Draw markers or write keywords in the current video image.<\/li>\n<li>The expert can take screenshots, draw additional information into them and send them back to the smart glasses &#8211; particularly helpful if the internet connection is poor<\/li>\n<li>Provide information via screen sharing by the expert on the RealWear display glasses without having to download it<\/li>\n<li>Send files directly to the service technician&#8217;s smart glasses during the video call<\/li>\n<li>Chats with integrated translation function<\/li>\n<\/ul>\n<figure id=\"attachment_2195\" aria-describedby=\"caption-attachment-2195\" style=\"width: 868px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-2195\" src=\"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Lexus_59181-6-ubertragung-1024x682.jpg\" alt=\"Toyota Lexus HMT-1 Essert\" width=\"868\" height=\"578\" srcset=\"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Lexus_59181-6-ubertragung-1024x682.jpg 1024w, https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Lexus_59181-6-ubertragung-300x200.jpg 300w, https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Lexus_59181-6-ubertragung-768x511.jpg 768w, https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Lexus_59181-6-ubertragung.jpg 1200w\" sizes=\"auto, (max-width: 868px) 100vw, 868px\" \/><figcaption id=\"caption-attachment-2195\" class=\"wp-caption-text\">\u00a9 Essert<\/figcaption><\/figure>\n<h2>Benefits<\/h2>\n<ul>\n<li><strong>Minimization of downtimes<\/strong>: whether machines, employees or entire plants &#8211; downtimes can quickly become expensive for all concerned.<\/li>\n<li><strong>Reduction of travel activities in connection with travel costs<\/strong>: less travel means lower costs &#8211; regardless of who has to bear them. Be it the complete avoidance of one or just the reduction of one journey.<\/li>\n<li><strong>And yes, the issue of sustainability also plays a role here<\/strong>: by reducing travel activities and the number of people traveling, we are also making a small contribution to reducing CO2 emissions worldwide with the RealWear devices.<\/li>\n<li><strong>Finding solutions faster<\/strong>: together we know more, we see more and we can solve problems faster. In addition, the service technician &#8211; or whoever &#8211; is not completely alone on site and can count on additional expert support from all over the world at any time.<\/li>\n<li><strong>Reduction in training times<\/strong>: with the appropriate technology and thus mobile know-how, apprentices\/trainees can be &#8220;sent out&#8221; more quickly or new employees can take on responsibility earlier.<\/li>\n<li><strong>Preservation of expert knowledge in the company<\/strong>: with the help of the video recording function of smart glasses, not only a simple process such as a repair can be documented. Even more complex work processes or very special techniques can be recorded in the simplest way and from the perspective of the worker\/expert and are not lost if the employee retires or changes companies.<\/li>\n<\/ul>\n<h3>How remote support works in practice, with the example of Palfinger:<\/h3>\n<div class=\"wp-block-release video-container\">\n<div class=\"wp-block-cookiefox cookiefox cookiefox__embed is-blocked\" data-embed=\"&lt;iframe title=&quot;PALFINGER Smart Eye - Das Service-Werkzeug f\u00fcr Live-Unterst\u00fctzung&quot; width=&quot;868&quot; height=&quot;488&quot; src=&quot;https:\/\/www.youtube.com\/embed\/-NfNgAvo51s?feature=oembed&quot; frameborder=&quot;0&quot; allow=&quot;accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share&quot; allowfullscreen&gt;&lt;\/iframe&gt;\">\n<div class=\"cookiefox__embed-notice\">\n<p>External content is hidden due to privacy reasons. It will be embedded after consent is given in the privacy settings.<\/p>\n<div class=\"cookiefox__embed-footer\"><button class=\"cookiefox__button cookiefox__button--primary is-button\" onclick=\"window.cookiefox.api.show();\">Privacy Settings<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><strong>Professional software providers<\/strong> offer various solutions in this area. Under <a href=\"https:\/\/realwear.at\/en\/partner\/\">Partners<\/a> you will find companies with whom we are already working successfully in this area.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Maintenance activities can be supported by experts via video call. With the help of the smart glasses, the expert can see exactly what the technician sees on site and can therefore help them quickly and easily. The technician always has his hands free.<\/p>\n","protected":false},"featured_media":2194,"template":"","class_list":["post-559","usecase","type-usecase","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Smart glasses for efficient remote support<\/title>\n<meta name=\"description\" content=\"Display glasses provide a direct visual link between on-site technicians and experts, minimizing downtime and maximizing productivity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/realwear.at\/en\/use-cases\/remote-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smart glasses for efficient remote support\" \/>\n<meta property=\"og:description\" content=\"Display glasses provide a direct visual link between on-site technicians and experts, minimizing downtime and maximizing productivity.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/realwear.at\/en\/use-cases\/remote-support\/\" \/>\n<meta property=\"og:site_name\" content=\"RealWear\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Barcotec-Your-digital-enabling-specialist-475776932484604\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-27T14:13:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Barcotec1\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/remote-support\\\/\",\"url\":\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/remote-support\\\/\",\"name\":\"Smart glasses for efficient remote support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/realwear.at\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/remote-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/remote-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/realwear.at\\\/wp-content\\\/uploads\\\/2018\\\/04\\\/Infraserv_38802336__original.jpg\",\"datePublished\":\"2019-01-10T09:56:26+00:00\",\"dateModified\":\"2023-11-27T14:13:07+00:00\",\"description\":\"Display glasses provide a direct visual link between on-site technicians and experts, minimizing downtime and maximizing productivity.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/remote-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/remote-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/remote-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/realwear.at\\\/wp-content\\\/uploads\\\/2018\\\/04\\\/Infraserv_38802336__original.jpg\",\"contentUrl\":\"https:\\\/\\\/realwear.at\\\/wp-content\\\/uploads\\\/2018\\\/04\\\/Infraserv_38802336__original.jpg\",\"width\":1000,\"height\":667,\"caption\":\"(C) Oculavis\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/remote-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/realwear.at\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Use Cases\",\"item\":\"https:\\\/\\\/realwear.at\\\/en\\\/use-cases\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Remote Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/realwear.at\\\/#website\",\"url\":\"https:\\\/\\\/realwear.at\\\/\",\"name\":\"RealWear\",\"description\":\"Head Mounted Tablet &quot;HMT-1&quot;\",\"publisher\":{\"@id\":\"https:\\\/\\\/realwear.at\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/realwear.at\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/realwear.at\\\/#organization\",\"name\":\"Barcotec GmbH\",\"url\":\"https:\\\/\\\/realwear.at\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/realwear.at\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/realwear.at\\\/wp-content\\\/uploads\\\/2019\\\/01\\\/Logo-Barcotec.jpg\",\"contentUrl\":\"https:\\\/\\\/realwear.at\\\/wp-content\\\/uploads\\\/2019\\\/01\\\/Logo-Barcotec.jpg\",\"width\":3307,\"height\":1063,\"caption\":\"Barcotec GmbH\"},\"image\":{\"@id\":\"https:\\\/\\\/realwear.at\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Barcotec-Your-digital-enabling-specialist-475776932484604\\\/\",\"https:\\\/\\\/x.com\\\/Barcotec1\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/barcotec-vertriebsg-m-b-h\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCEj0i5S9tpvr6aPDshaHVcA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Smart glasses for efficient remote support","description":"Display glasses provide a direct visual link between on-site technicians and experts, minimizing downtime and maximizing productivity.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/","og_locale":"en_US","og_type":"article","og_title":"Smart glasses for efficient remote support","og_description":"Display glasses provide a direct visual link between on-site technicians and experts, minimizing downtime and maximizing productivity.","og_url":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/","og_site_name":"RealWear","article_publisher":"https:\/\/www.facebook.com\/Barcotec-Your-digital-enabling-specialist-475776932484604\/","article_modified_time":"2023-11-27T14:13:07+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@Barcotec1","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/","url":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/","name":"Smart glasses for efficient remote support","isPartOf":{"@id":"https:\/\/realwear.at\/#website"},"primaryImageOfPage":{"@id":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/#primaryimage"},"image":{"@id":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/#primaryimage"},"thumbnailUrl":"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original.jpg","datePublished":"2019-01-10T09:56:26+00:00","dateModified":"2023-11-27T14:13:07+00:00","description":"Display glasses provide a direct visual link between on-site technicians and experts, minimizing downtime and maximizing productivity.","breadcrumb":{"@id":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/realwear.at\/en\/use-cases\/remote-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/#primaryimage","url":"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original.jpg","contentUrl":"https:\/\/realwear.at\/wp-content\/uploads\/2018\/04\/Infraserv_38802336__original.jpg","width":1000,"height":667,"caption":"(C) Oculavis"},{"@type":"BreadcrumbList","@id":"https:\/\/realwear.at\/en\/use-cases\/remote-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/realwear.at\/en\/"},{"@type":"ListItem","position":2,"name":"Use Cases","item":"https:\/\/realwear.at\/en\/use-cases\/"},{"@type":"ListItem","position":3,"name":"Remote Support"}]},{"@type":"WebSite","@id":"https:\/\/realwear.at\/#website","url":"https:\/\/realwear.at\/","name":"RealWear","description":"Head Mounted Tablet &quot;HMT-1&quot;","publisher":{"@id":"https:\/\/realwear.at\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/realwear.at\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/realwear.at\/#organization","name":"Barcotec GmbH","url":"https:\/\/realwear.at\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/realwear.at\/#\/schema\/logo\/image\/","url":"https:\/\/realwear.at\/wp-content\/uploads\/2019\/01\/Logo-Barcotec.jpg","contentUrl":"https:\/\/realwear.at\/wp-content\/uploads\/2019\/01\/Logo-Barcotec.jpg","width":3307,"height":1063,"caption":"Barcotec GmbH"},"image":{"@id":"https:\/\/realwear.at\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Barcotec-Your-digital-enabling-specialist-475776932484604\/","https:\/\/x.com\/Barcotec1","https:\/\/www.linkedin.com\/company\/barcotec-vertriebsg-m-b-h\/","https:\/\/www.youtube.com\/channel\/UCEj0i5S9tpvr6aPDshaHVcA"]}]}},"_links":{"self":[{"href":"https:\/\/realwear.at\/en\/wp-json\/wp\/v2\/usecase\/559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realwear.at\/en\/wp-json\/wp\/v2\/usecase"}],"about":[{"href":"https:\/\/realwear.at\/en\/wp-json\/wp\/v2\/types\/usecase"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realwear.at\/en\/wp-json\/wp\/v2\/media\/2194"}],"wp:attachment":[{"href":"https:\/\/realwear.at\/en\/wp-json\/wp\/v2\/media?parent=559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}