{"id":2554,"date":"2020-03-03T10:01:03","date_gmt":"2020-03-03T09:01:03","guid":{"rendered":"https:\/\/realwear.at\/?p=2554"},"modified":"2020-03-03T10:06:41","modified_gmt":"2020-03-03T09:06:41","slug":"evonik-optimizes-customer-support-service-with-adtance","status":"publish","type":"post","link":"https:\/\/realwear.at\/en\/evonik-optimizes-customer-support-service-with-adtance\/","title":{"rendered":"Evonik optimizes customer support service with adtance"},"content":{"rendered":"<div class=\"wp-block-release video-container\">\n<div class=\"wp-block-cookiefox cookiefox cookiefox__embed is-blocked\" data-embed=\"&lt;iframe title=&quot;Video Support | Evonik&quot; width=&quot;868&quot; height=&quot;488&quot; src=&quot;https:\/\/www.youtube.com\/embed\/i9KKGKKhfrA?feature=oembed&quot; frameborder=&quot;0&quot; allow=&quot;accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture&quot; allowfullscreen&gt;&lt;\/iframe&gt;\">\n<div class=\"cookiefox__embed-notice\">\n<p>External content is hidden due to privacy reasons. It will be embedded after consent is given in the privacy settings.<\/p>\n<div class=\"cookiefox__embed-footer\"><button class=\"cookiefox__button cookiefox__button--primary is-button\" onclick=\"window.cookiefox.api.show();\">Privacy Settings<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>Evonik Industries AG is a global leader in speciality chemicals and is represented with production<br \/>\nfacilities in 26 countries. This makes it a challenge to provide the knowledge of experts at locations<br \/>\nworldwide and to guarantee fast service. The experts with the required, specific knowledge are often<br \/>\nnot located directly at the source of error and have to travel to solve the problem. In the meantime,<br \/>\nproduction facilities break down and work is interrupted until the expert has solved the problem on<br \/>\nsite. This costs time and money.<\/p>\n<p>Video Support based on the innovative <a href=\"https:\/\/www.adtance.com\/\">Adtance Smart Service platform<\/a> enables experts to remotely<br \/>\nconnect in real time. The platform allows simplified communication between an expert in the head<br \/>\noffice and an employee in the field, so that the expert can participate in the problem solving process<br \/>\nby providing assistance. This communication can take place by using data glasses of our partner<br \/>\nRealWear as well as tablets, smartphones or other smart devices with access to the Internet.<\/p>\n<p style=\"text-align: center;\"><em>\u201eBeside faster problem solving, the Smart Service Technology from our partner Adtance increases the<br \/>\ninnovative power as well, as it provides the entry technology for further innovations such as<br \/>\nAugmented Reality<\/em><em>\u2018\u2018<\/em><\/p>\n<p style=\"text-align: center;\">Dr. Christian Blaufelder,<br \/>\nCustomer Interface &amp; Development, Technical Service<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2555\" src=\"https:\/\/realwear.at\/wp-content\/uploads\/2020\/03\/evonik_adtance_hmt_03-1024x302.png\" alt=\"evonik_adtance_hmt_03\" width=\"868\" height=\"256\" srcset=\"https:\/\/realwear.at\/wp-content\/uploads\/2020\/03\/evonik_adtance_hmt_03-1024x302.png 1024w, https:\/\/realwear.at\/wp-content\/uploads\/2020\/03\/evonik_adtance_hmt_03-300x89.png 300w, https:\/\/realwear.at\/wp-content\/uploads\/2020\/03\/evonik_adtance_hmt_03-768x227.png 768w, https:\/\/realwear.at\/wp-content\/uploads\/2020\/03\/evonik_adtance_hmt_03.png 1149w\" sizes=\"auto, (max-width: 868px) 100vw, 868px\" \/><\/p>\n<p style=\"text-align: left;\"><strong>Evonik<\/strong> is one of the world leaders in specialty chemicals. The focus on more specialty businesses,<br \/>\ncustomer-oriented innovative prowess and a trustful and performance-oriented corporate culture<br \/>\nform the heart of Evonik\u2019s corporate strategy. They are the lever for profitable growth and a<br \/>\nsustained increase in the value of the company. Evonik benefits specifically from its customer<br \/>\nproximity and leading market positions. With more than 32,000 employees, Evonik is active in over<br \/>\n100 countries around the world.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Video Support based on the innovative Adtance Smart Service platform enables experts to remotely connect in real time.<\/p>\n","protected":false},"author":2,"featured_media":2551,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"class_list":["post-2554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Evonik optimizes customer support service with adtance - RealWear<\/title>\n<meta name=\"description\" content=\"Video Support based on the innovative Adtance Smart Service platform enables experts to remotely connect in real time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/realwear.at\/en\/evonik-optimizes-customer-support-service-with-adtance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Evonik optimizes customer support service with adtance - 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