{"id":11252,"date":"2026-02-27T10:10:09","date_gmt":"2026-02-27T09:10:09","guid":{"rendered":"https:\/\/realwear.at\/?p=11252"},"modified":"2026-02-27T10:14:12","modified_gmt":"2026-02-27T09:14:12","slug":"realwear-collaborate-2-4-whats-new","status":"publish","type":"post","link":"https:\/\/realwear.at\/en\/realwear-collaborate-2-4-whats-new\/","title":{"rendered":"RealWear Collaborate 2.4 \u2013 what’s new"},"content":{"rendered":"

RealWear Collaborate makes remote support with smart glasses even easier in everyday work: employees can initiate outgoing calls to colleagues, supervisors or entire team channels using voice control, while remote experts can connect via a Quick Connect code \u2013 without having to log in to the smart glasses.<\/p>\n

The solution is based on Microsoft Azure Communication Services (enterprise-level security and compliance), integrates seamlessly with Dynamics 365 Field Service and fits into organisations where Microsoft Teams is already established without requiring any adjustment to the familiar workflow.<\/p>\n

New functionalities<\/h2>\n

The new version 2.4 brings practical improvements that make typical processes even easier.<\/p>\n

Automatically answer calls<\/h3>\n

When the device is in the charging station, an incoming call is answered by picking it up and putting it on \u2013 without a voice command or pressing a button.<\/p>\n

Automatic call when removed from the docking station<\/h3>\n

A contact is stored once in the configuration. As soon as the device is removed from the station, a call is automatically initiated \u2013 ideal for shift starts and handovers.<\/p>\n

External contacts<\/h3>\n

In addition to internal Microsoft Teams contacts, external contacts are now also displayed in the contact list and can be called directly, e.g. suppliers, service partners or contractors.<\/p>\n

Further optimisations<\/h3>\n