{"id":2415,"date":"2019-10-22T11:46:38","date_gmt":"2019-10-22T09:46:38","guid":{"rendered":"https:\/\/realwear.at\/?page_id=2415"},"modified":"2025-06-26T14:32:41","modified_gmt":"2025-06-26T12:32:41","slug":"support","status":"publish","type":"page","link":"https:\/\/realwear.at\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"#erste-schritte\">First steps with your new RealWear Navigator<\/a><\/li>\n<li><a href=\"#pc-laptop\">Using the Navigator with your PC\/Laptop<\/a><\/li>\n<li><a href=\"#quick-start\">Quick Start Guide with the most important information for the first use<\/a><\/li>\n<li><a href=\"#one-app\">RealWear One App<\/a><\/li>\n<li><a href=\"#sprachbefehle\">Voice Commands<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr id=\"erste-schritte\" style=\"margin-bottom: 7rem;\" \/>\n<h3>First steps with your new RealWear Navigator<\/h3>\n<p><strong>Variant A<\/strong><br \/>\n<strong>Without integration into a mobile device management system (such as Microsoft Intune, 42Gears, etc.)<\/strong><\/p>\n<ol>\n<li>Before switching on the Navigator 500, Navigator 520, Navigator Z1, please first configure the basic settings such as language, date, time and WLAN at\u00a0<a href=\"https:\/\/realwear.setupmyhmt.com\/configure\/first-time-setup\/locale\" target=\"_blank\" rel=\"noopener\">https:\/\/realwear.setupmyhmt.com\/configure\/first-time-setup\/locale<\/a>. You can then convert this configuration into a QR code (this setup can still be used for the HMT-1 and HMT-1Z1).<\/li>\n<li>Now switch on the Navigator: press and hold the square button on the front of the device for at least 2 seconds. After starting the navigator and some introductory information, you will be asked to scan the generated QR code from 1.)<\/li>\n<li>Please make sure that the Navigator has the latest firmware: under \u201cMy programmes\u201d you will find \u201cWireless update\u201d. There you can update to the latest firmware if you have an active internet connection.<\/li>\n<\/ol>\n<p><strong>Variant B<\/strong><br \/>\n<strong>We will be happy to provide you with corresponding instructions for the enrolment for various MDM platforms. <a href=\"https:\/\/realwear.at\/en\/contact\/\">Please contact us directly<\/a>.<\/strong><\/p>\n<hr id=\"pc-laptop\" style=\"margin-bottom: 7rem;\" \/>\n<h3>Using the Navigator with your PC\/laptop<\/h3>\n<ol>\n<li>To do this, install Vysor, a free desktop application for Windows and macOS: <a href=\"https:\/\/www.vysor.io\/\">vysor.io<\/a><\/li>\n<li>Connect the device to the PC\/laptop via USB cable. The Navigator should be recognised automatically. If this is not the case, please check the options for \u201cUSB\u201d under \u201cSettings\u201d &gt; \u201cConnected devices\u201d.<\/li>\n<li>You can now use your keyboard and mouse to work with the RealWear Navigator.<\/li>\n<\/ol>\n<hr id=\"quick-start\" style=\"margin-bottom: 7rem;\" \/>\n<h3>Quick Start Guide with the most important information for the first use of the RealWear Navigator:<\/h3>\n<p><a href=\"https:\/\/realwear.at\/en\/support\/navigator_500_quick_start_guide_en-3\/\" target=\"_blank\" rel=\"noopener\">Navigator 500 &amp; 520 Quick Start Guide<\/a><\/p>\n<hr id=\"one-app\" style=\"margin-bottom: 7rem;\" \/>\n<h3>RealWear One App<\/h3>\n<p>Using the RealWear One app (available for Android and iOS) and an existing RealWear Launchpad account, you can also configure the device or start a simple video call via smartphone or tablet.<\/p>\n<p>We also have our own manual for using the RealWear smartphone app. You can get this document free of charge via our\u00a0<a href=\"https:\/\/realwear.at\/en\/contact\/\">contact form<\/a>.<\/p>\n<hr id=\"sprachbefehle\" style=\"margin-bottom: 7rem;\" \/>\n<h3>Voice Commands<\/h3>\n<p>Your device can recognize certain voice commands that can be activated from any screen. The following is a list of global commands in English.<\/p>\n<table style=\"height: 314px;\" width=\"696\">\n<thead>\n<tr>\n<th style=\"text-align: left;\" scope=\"col\">Voice Command<\/th>\n<th style=\"text-align: left;\" scope=\"col\">Action<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">NAVIGATE HOME<\/th>\n<td>Navigates to home screen<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">NAVIGATE BACK<\/th>\n<td>Navigates to previous screen<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">MY CONTROLS<\/th>\n<td>Navigates to system control panel<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">MUTE MICROPHONE<\/th>\n<td>Mutes the microphone temporarily<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">SHOW NOTIFICATIONS<\/th>\n<td>Displays device notifications<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">RECENT APPLICATIONS<\/th>\n<td>Displays applications running in background<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">SHOW HELP<\/th>\n<td>Displays pop-up window with help commands<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">PAGE UP \/ PAGE DOWN<\/th>\n<td>Scrolls up and down the page<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">SELECT ITEM ____<\/th>\n<td>Use the item number to make a selection<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\" scope=\"row\">FLASHLIGHT ON \/ OFF<\/th>\n<td style=\"text-align: left;\">Turns the FlashLight on<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr style=\"margin-bottom: 7rem;\" \/>\n<h3>Do you have further questions or problems getting started with your Navigator 500, 520 or Z1?<\/h3>\n<p>Please get in touch with your contact person at Barcotec, or simply use the\u00a0<a href=\"https:\/\/realwear.at\/en\/contact\/\">contact form<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>First steps with your new RealWear Navigator Using the Navigator with your PC\/Laptop Quick Start Guide with the most important\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2415","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RealWear Support \u2013 Schnellstart, PC-Verbindung &amp; mehr<\/title>\n<meta name=\"description\" content=\"Von der ersten Einrichtung bis zur Nutzung der RealWear Companion App f\u00fcr Smartphone-Verbindungen. 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